Carolyn
Shamis samples the shoe business
Carolyn
Shamis says she can sell anything.
Six-million-dollar
ranches. Hundreds of chic condominiums. North Dallas haciendas
with interiors the color of Nova Scotia lox and swimming
pools as big as supermarkets.
By
Mark Seal Dallas Life Magazine August 14, 1983
Getting
to the "Sole" of a Super Saleswoman
Years
ago, while working as a banker's secretary, she entered
the banking chain's contest to bring in new business,
and beat out 6,000 other employees to win first prize.
Today, she reigns as the Queen of Upscale Dallas Housing
and heads her own all-woman real estate firm.
We meet Ms. Shamis in her opulent office, a chrome and
glass affair filled with cream-colored couches, news clippings
about The Boss mounted on white marble, and constant talk
of Big Business. Ms. Shamis sits behind a glass desk,
poring over a fresh, hot contract. She has rings on every
finger, and the bumblebee brooch on her shoulder looks
ready to fly straight onto the tiny flowers painted on
each of her red toe nails.
She opens her Gold Book -a diary in which she has inscribed
hundreds of quotations- and reads a favorite.
"A
mediocre salesman tells. A good salesman explains. A superior
salesman demonstrates. Great salesmen inspire buyers to
see the benefits as their own."
Says
Ms. Shamis: "I'm not forceful in selling. I deal
from the heart. I do what's best for the customers. My
mother and father were both dynamic salespeople, and I
have tunnel vision with people when it comes to sales.
I can sell anything."
We
cannot, however, put that statement in the magazine without
first putting it to a test. And there is this little discount
shoe store right around the comer from Ms. Shamis' office
that is perfect for what we have in mind. It is called
Rogers Fabulous Shoes, and it is a place where women trade
their worn-out moccasins for something soft on their calluses
and smooth on the pocketbook.
Would
the Condo Queen test her sales ability on discount slippers?
Of
course. Ms. Shamis is just a nice, sincere country girl
from McComb, Mississippi, where her family runs a retail
store called The Hollywood Shop.
"My
daddy was the shoe king of the South," Ms. Shamis
says. "And I was posting accounts in his store at
fourteen."
We
are all ready to depart for Rogers when the telephone
rings. Important call! Ms. Shamis is selling a $1.5 million
swankienda, and the deal is about to close. She has a
seller and a contract. And she has a five p.m. deadline
to get the buyer to sign or make a counter offer.
The
time is three-thirty p.m.
Ms.
Shamis grabs the telephone. It is the buyer's agent, wanting
to haggle. "Honey, what did you find out?" asks
Ms. Shamis.
Pause.
'Well,
what if you didn't have to pay a commission on the three
hundred thousand until they paid you? Would that help?
Look, I really wanna make this work."
She
hangs up, and dials the seller's agent. .'Just tell your
man that we've got a counter offer on the contract,"
she says. "And we need to put all this together before
five.
"But
first come the shoes. Ms. Shamis gives the shoe store's
phone number to her secretary, passes through her office's
glass doors and hops into her brand-new, cream-colored
Zimmer, a mile-long number with a telephone on the console
and a bronze eagle on its long, glistening hood.
She
drives around the block to the shoe store and parks in
front of Wyatt's Cafeteria. Walking into Rogers, she carries
the stack of contracts for the $I. 5 million deal, just
in case she gets The Call. Inside, women crowd around
the sale rack, where shoes with names such as Man Traps,
Chic Lady and Air Steps are marked down to fifteen bucks
a pair.
"I
love selling," says Ms. Shamis, eager to begin. "I
love selling shoes.
The
store's manager, an imposingly purple-turbaned cosmopolite
from India, has dark, brooding eyes and a hunger for constant
profit. On a normal day, he says, he sells fifty pairs
of soles. He takes one look at Ms. Shamis, listens to
our idea about testing her selling ability on his shoes,
and puts her to work.
"She
looks okay," says Purple-Turban, studying Ms. Shamis'
jewels, her $125 California slippers, her smart red dress
and her Dale Carnegie disposition. "She could be
a plus for the company. "
And
she is. Her first customers are two women on leave from
their jobs in a South Dallas day-care center. One feels
as though her size 8-½ foot should fit into a 6
1/2 thimble.
"You're
looking for something comfortable, right?" asks Ms.
Shamis, down on her knees, fitting the shoes and staring
up into the customer's face.
'Yeah,
I'm looking for something real comfortable. "
Ms.
Shamis pulls out a larger pair, and I begin talking. She
is calm, genuine and not too pushy.
"Oooh,
that feels better," the woman says. 'But I think
my feet are kinda swollen." She seems dubious. She
and her friend stand to put their tennis shoes back on,
but suddenly, they forget the shoes and notice the sales
woman.
"Gosh,
you're pretty," one says, "And you've got beautiful
rings! "
They
are blinded by diamonds. Ms. Shamis sells the women two
pairs of shoes apiece, and pushes for more.
"Fifteen
dollars a pair," Ms. Shamis says, walking the women
and the shoeboxes to the cash register.
"Fifteen
seventy-five, with tax," says Purple-Turban, following
close behind.
Four
p.m. Two women with two small children are at the sale
rack. The younger woman, a red-headed escapee from the
Park Cities, is looking for something chic and comfortable,
maybe a "Man Trap" copy of an Oscar de la Renta.
The older woman is "just looking." She declares
that she will buy nothing.
Ms.
Shamis dives in.
"How're
y'all? "
The
older woman does a double-take
"Gosh, you're pretty," she says. "You work
here all the time?"
"Just
part time," grins the new sales-woman.
Ms.
Shamis begins selling the younger woman on a clear, plastic
slip-on.
"Aren't
these CUTE?" she asks. "I've got about ten pair
myself. They'll go ANY-WHERE. You can wear 'em with stockings,
without stockings. You can dance in 'em. You can wear
'em to the pool. REALLY! "
She
sells the young woman two pairs of shoes. The older woman
breaks down and buys a pair.
"Now,
I've got a pair of these shoes in every color, she says,
and smiles at Purple-Turban, who is still watching his
new sales help. "I get a kick out of this lady, "he
says. "She has good taste. She looks like she's having
fun. "
Four-thirty
p.m. Halfway through another sale, Destiny calls. The
telephone. The million dollar deal. Ms. Shamis leaves
the sale rack and runs to answer it.
The
buyer's agent is on the line.
"Honey,
hi," says Ms. Shamis. "They can live with the
price, and they'll carry five hundred thousand if you
can put fifty thousand down. "
Ms.
Shamis spreads her contracts across the bright blue Formica
counter. Purple-Turban, who has been selling shoes for
a decade -moves in to sneak a peek at the numbers.
"What
did you say the name of her company is?" he asks
us, eagerly.
We
tell him. After all, he works on commission, too.
Ms.
Shamis continues talking. Purple-Turban listens. The ladies
at the sale rack keep browsing, oblivious to the new saleswoman's
Big Deal at hand.
When
she hangs up the phone, Ms. Shamis is all smiles.
"I
think they're gonna do the deal, .she says. "He said,
'Write it up, and we'll do it tomorrow."
She
returns to the sale rack, where two satisfied Wyatt's
customers chew toothpicks and graze among the fifteen-dollar
shoes.
"Hi,
folks!" booms the woman who can sell anything. "Aren't
these shoes CUTE?"